Refund policy

Cancellation
Items within an order may be cancelled until that item has been fulfilled. Cancellations are subject to a 5% fee. To request a order cancellation, contact us at sales@readyplatemfg.com

 

Returns 
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To request an RMA, contact us at sales@readyplatemfg.com include your sales order number and the item(s) you are requesting to return. Returns are subject to a 20% re-stocking fee.

If your RMA is approved, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an RMA will not be accepted. 

Reach out to us for any return question at sales@readyplatemfg.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
To arrange an exchange, please contact us at sales@readyplatemfg.com.

Refunds
With an approved RMA, we will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@readyplatemfg.com.